Job Specifications –

• Highly organized. Good follow through and ability to multi-task/prioritize.
• Excellent computer skills.
• Knowledge of HIPAA and confidentiality practices/policies.
• Knowledge of various funding/billing sources for therapy services and community resources.
• Sense of urgency and timeliness.
• Prefer experience working with children and families with disabilities.
• Compassionate with excellent communication and customer service skills.
• Bilingual (English/Spanish) preferred.

Job Responsibilities:

• Serve as first point of contact for all potential therapy students/patients.
• Follow up on all therapy referrals within 48 hours.
• Review and document in Electronic Medical Record (EMR) all therapy referrals and on-going status information.
• Ensure completion and submission of all information/paperwork required for the therapy program.
• Accurately input and scan all billing, medical and other client information into EMR.
• Schedule initial therapy evaluations and tour prospective students/patients.
• Verify eligibility for services including obtaining prescription and contacting insurance company and obtaining authorization for services.
• Perform routine eligibility status checks, including verifying Medicaid and commercial payers and communicating information to all needed parties.
• Complete and/or provide required statistics and data for reports.
• Set up and confirm therapy schedules and prepare superbills for therapists.
• Manage the Plan of Care process (sending, receiving, tracking, follow-up).
• Prepare all initial information for therapy clients (new charts, medical history, entry/updates into EMR, etc).
• Collect and post payments. Follow-up with outstanding payments and communicate information to Therapy Program Manager and parent.
• Provide general office support (correspondence, phone, service tickets, etc).
• Provide excellent customer service at front desk, greeting guests/families/team members and providing accurate information.
• Performs other duties as assigned.

Education and Training:

Associate’s Degree or comparable experience.

Minimum Experience:

• 2 years Administrative Assistant

Prefer experience working in a medical setting.